Terms and Conditions of Use
These Terms and Conditions of Sale (hereinafter referred to as “Terms”) apply exclusively between DECATHLON (AUSTRALIA) PTY LTD (ACN 608 596 069), (trading as Decathlon), a company registered in Australia whose head office is located at: 634-726 PRINCES HIGHWAY TEMPE NSW 2044 Australia(hereinafter referred to as “Decathlon”, “we”, or “us”) and any person who access, uses or makes a purchase on decathlon.com.au (the “Website”), (hereinafter referred to as the "Customer" or "You") and collectively referred to as the "Parties".
You confirm that you are 18 years old or older or, if you are under the age of 18, that you have received parental permission and that you have the legal capacity to enter into a contract and to subsequently place an order on decathlon.com.au.
The Online store delivers to Customers in the countries listed at Clause 3.
Should you have any questions concerning an online purchase, please contact the Decathlon Customer Relations Centre as stipulated below:
- By email: email@example.com
- By contacting us on our Facebook page: Decathlon Australia
These Terms may be amended from time to time. Accordingly, the Parties agree that their relationship will be governed by the Terms applicable on the Website on the day the order is placed on decathlon.com.au. If we change these Terms, we will publish the updated Terms on our Website at http://www.decathlon.com.au/c/3-terms-and-conditions-of-use and the date of the last revision will appear at the top of this page. These Terms will apply from the date they are posted online. We encourage you to check these Terms regularly for updates and changes. By continuing to use the Website, our services and/or by continuing to make purchases on the Website, after these changes have been published on the Website, you confirm your acceptance of the changes to the Terms.
HOW TO PLACE AN ORDER ON WWW.DECATHLON.COM.AU
You will be required to complete several stages when placing an order:
- Add your chosen items to your basket;
- Select a delivery method and insert your delivery details;
- Select a method of payment and insert your payment information;
- Make your payment by confirming that you wish to make the purchase;
- You will receive an e-mail from Decathlon.com.au confirming that your order has been logged;
- Finally, once your order has been processed, You will receive an e-mail confirming your order and another email including a link to download or print your invoice.and an invoice for your order.
Generation of an order confirmation e-mail means that Decathlon.com.au has accepted your order, which will then form the sales contract between the Parties.
As soon as your order is ready to be dispatched, Decathlon.com.au will send You a further e-mail confirming that your order has been dispatched.
Each of the emails referred to above will be sent to the email address which You have provided in when making the order.
The prices displayed by default on the website are stated in Australian Dollars (AUD) and include all charges applicable in Australia (including GST). GST is applied at the rate applicable on the order date.
The customer is paying the agreed-upon price at the time of purchase, and any discounts or sales applied to the product in question thereafter are not applicable.
Product prices displayed on Decathlon.com.au exclude postage/shipping, the cost of certain packaging and other optional services selected by You, for which there will be an additional charge. Any additional charges will be included in the summary of your order displayed on-screen before the order is finally confirmed and before any payment is charged.
You are hereby informed that the products and services available and the prices applicable in Decathlon stores in your country of residence, if any, do not apply to purchases on the decathlon.com.au and vice versa.
You may pay for your order by bank card, using a Visa or MasterCard card. Card payments made on Decathlon.com.au are secured using the Secure Socket Layer (SSL) protocol and payments are processed by our secure payment processors, Adyen.
The total price of your order (including any GST, postage/shipping, packaging or other costs previously identified to you on the payment confirmation page) will be debited from your bank account once you complete your payment.
Your order will only be final once we have received these documents and issued a confirmation e-mail. In the absence of these documents or if the documents do not establish your identity and address, Decathlon.com.au reserves the right not to confirm and process the order.
We also reserve the right to reject an order in the event of an ongoing payment dispute or if a Customer has ordered an unusually high number of products or services. If we reject your order, we will notify you promptly by email to the email address you provided when making the order.
PROOF OF ORDERS AND PAYMENT
In the absence of proof to the contrary, our electronic databases and those of our service providers that are kept under adequate security conditions will constitute proof of all transactions entered into between the Parties. In accordance with applicable regulations, we store orders in a reliable medium. If You have an account on our Website, You may also access orders placed by You on Decathlon.com.au by going to My account. In all cases, Decathlon advises Customers to retain their order confirmation e-mail.
Our product and service offers apply for as long as they remain visible on the Website, except when special offers are available, in which case the term of validity of those offers will be stipulated on the Website. You are advised to check the availability of items on the relevant product information page. Availability of products on the Website is intended to be accurate, but errors can occur.
If one, or more of the ordered products are unavailable, we reserve the right to refund the missing product/s, or cancel and refund the order in its entirety.
You will be notified of the situation by our Customer Service team, prior to any action being taken in relation to the product, or order.
You may also choose to cancel your entire order, in which case You must inform our customer services department by email using the contact details listed below.
The Customer Service Team may also offer to replace the unavailable item with a similar item of similar quality with your prior consent. In this case, if You then exercise your right to cancel the order after receipt of the substitute item, You will be required to pay the return postage costs.
WHERE DO WE DELIVER ?
Products are delivered to the delivery address provided by You in your order, exclusively in mainland Australia and New Zealand.
DO WE DELIVER TO MULTI-OCCUPANCY ADDRESSES?
Where a delivery is to be made to a multi-occupancy address, You acknowledge that the order delivery service provided by Decathlon is to the multi-occupancy address stipulated in your order, meaning that a delivery may be received by a third party. Risks relating to the products are passed on at delivery.
DELIVERY TIMES AND PRICES
The delivery time given on the Website begins on the date on which the products You have ordered are dispatched from our warehouse; said date is not to be more than 30 days after the confirmation of the order placed on the website.
Estimated delivery times and prices are detailed here; they are indicative times, based on best-case estimates of our local shipping partners.
WHAT HAPPENS IF I AM NOT AT HOME WHEN MY ORDER IS DELIVERED?
If you chose “e-parcel” service:
If You are unable to take delivery of items delivered by the driver, the carrier is expected to leave You a document (called a "Calling card") requesting You to go to the post office to collect your registered parcel within two weeks.
If the parcel is not collected within this two week period, the parcel will be returned to Decathlon. Decathlon will then send You a reminder. If You fail to respond to the reminder within 7 days, Decathlon will consider that You have exercised your right in which case you will be provided a full refund, and the products you ordered will be placed back in stock."
If you chose the DHL express service:
If You are unable to take delivery of items delivered by the carrier, your parcel will be shipped back to the carrier's warehouse, a new attempt will be done on the next (up to two) business day. After three unsuccessful attempts of delivery and without being able to reach you, we will consider you have exercised the right to cancel your order.
For deliveries of voluminous product (more than 22kg and or more than 1m):
The carrier will contact You directly to arrange a delivery time. You must notify Decathlon at least two business days prior to the agreed delivery date if You will not be available at the agreed delivery time. If you fail to do this, additional charges might be imposed by the carrier.
CHECK YOUR ITEMS ON RECEIPT!
With respect to the acceptance of packages, Decathlon strongly advises Customers to check the apparent condition of items on delivery. In the event of a problem (damaged packaging or missing, damaged or broken items), You:
- Must describe the condition of the parcel being delivered in detail on the delivery note;
- Must have the carrier countersign the delivery note;
- Will have a period of 3 calendar days (excluding public holidays and bank holidays) in which to notify Decathlon by any means.
You are therefore strongly advised to open your parcel in the presence of the carrier to check that no item has been damaged. This is not intended to exclude any rights or remedies which may be available to You under any applicable law.
4- EXCHANGES AND RETURNS
Decathlon Australia intends the returns and exchanges policy to align as closely as possible with, and not to the exclusion of, Australian Consumer Law.
At Decathlon we pride ourselves on the quality of our products and our dedication to customer satisfaction.
Exclusively for Decathlon Members, for a purchase within Australia, we allow up to 365 days to return your items in the 2 following cases:
- Change of Mind: unused and in their original packaging with tags
If the customer wishes to return unwanted goods due to a change of mind, as opposed to a fault or defect, the goods must be returned unused, in original packaging and condition.
When returning unwanted goods you can choose to be refunded or to exchange. Please note we do not exchange or refund perishable goods such as food or drinks, personalised items and personal safety equipment (such as helmets, ropes, carabiners, screws… non exhaustive list of products).
- If the product in use is not satisfactory for the intended sport practice
Please note that we will not accept:
- products that are deemed to be damaged on purpose or not properly maintained
- products used outside of their intended means
- products subject to normal wear and tear
- perishable goods such as food and drink and personalised items (such as printed clothing or personalised items) or personal safety equipment (such as helmets, ropes, carabiners, screws, mouthguards… non exhaustive list of products);
Based on our assessment (condition of the product and length/frequency of use), our Decathlon team retains the right to accept or refuse the return, and in the case of a return, will choose the adapted or appropriate solution (repair, exchange, partial or full refund).
In both cases, you will need to provide your Decathlon Membership and a proof of purchase.
Decathlon will proceed to return or exchange based on the price that the product was initially purchased at.
This policy applies only to any purchase made within Decathlon Australia.
IN STORE PURCHASE
Items purchased at Decathlon stores can be returned to any Decathlon store within Australia.
When returning the goods you should have a receipt or a Decathlon Member account used at the time of purchase.
Please note that in-store purchases cannot be returned by post or online. The purchase should be returned in the same method it was purchased, however online purchases may be returned in store.
Please note that we will only be able to refund you on the same card as the one used for the purchase.
If you do not have the same card, Decathlon will offer you a store credit only.
You can find contact details and opening times of your closest AU stores here
You may choose to return your product for a refund, or for an exchange, either in-store or online.
EXERCISING THE RIGHT TO EXCHANGE/RETURN
1/ online by post
To return your online order by post, go to ‘My account’ and click on "Track my orders" to obtain a return number identifying the reason for the return. You should package your item carefully and include the relevant return number(s) printed out from the Decathlon.com.au website or written on a loose sheet of paper.
You may choose how to return your item and whether or not you wish to take out insurance for loss, theft or destruction of your parcel. We do not cover the return postage/shipping costs, insurance or transport costs and will not be liable if your parcel goes missing. The website advises customers to choose a postage option whereby they can track their parcel.
Only returned items that are complete, in perfect or original condition, in their original packaging and accompanied by a return number will be accepted. Otherwise, the return will be deemed non-compliant and you will not receive a refund from Decathlon. If your refund request is rejected, You will be notified by Decathlon promptly.
Costs of shipping for a return / exchange: The cost of returning any unwanted product, for an exchange or a refund, will be at your expense.
If your order is faulty, or if you received the wrong items, we will pay for the cost of return. However, you may be asked to provide pictures showing the damage.
Contact our Customer Happiness Officers to organise the return of faulty goods & bulky items. You can contact them via the live chat located on the Decathlon website.
When will I receive a refund on my order if I exercise this right?
-Return for refund: If you follow the returns procedure described above, you will be refunded within 7 business days of the date of receipt of the returned items by Decathlon. You will be refunded directly to the account connected to your bank or credit card.
-Return for an exchange: Please be mindful of the time of exchange process will vary based on the location. Please contact the Decathlon Customer Happiness Officer via the website live chat to organise your exchange.
2/ in store
If you choose to return items purchased online to your closest Decathlon store, you must receive your refund via the initial method of payment or exchange the items (depending on stock availability).
5- WARRANTIES AND AFTER-SALES SERVICE
YOUR ITEM IS DAMAGED OR FAULTY
Notwithstanding Decathlon’s commercial warranty (details of which are set out below) covering certain items sold on our Website, Decathlon accepts liability for all legal guarantees and warranties expressed or implied to the transactions under the Competition and Consumer Act 2010, or any other legislation (such as the Fair Trading Acts (or equivalent legislation) in each State and Territory) the effect of which cannot be excluded.
All items sold on the Website are covered by a commercial warranty on the terms stipulated below.
DECATHLON WARRANTY – AUSTRALIA
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In addition to any statutory guarantees, rights and remedies which may be available to you under the Australian Consumer Law, Decathlon.com.au offers its customers a free, 2-year warranty permitting an exchange or refund which covers the normal wear and tear of the product, in conditions of use corresponding to its destination. This warranty applies exclusively to all products sold on the website, decathalon.com.au, or products sold in any Australian Decathlon store, if any. The warranty applies for 2 years, starting from the date of purchase of the relevant product.
However, this contractual warranty does not apply in case of problems, damage or defects which arise as a result of the improper, negligent, abusive or inappropriate use of the product, the unauthorised modification of the product or any failure to comply with the installation, maintenance or use instructions of the product. This warranty does not exclude or limit any legal warranties, rights or remedies that may apply in respect of a product which does not comply with a statutory guarantee under the Australian Consumer Law.
To enjoy the warranty and initiate an exchange or refund, please contact the Customer Relation Centre by contacting:
DECATHLON (AUSTRALIA) PTY LTD,
634-726 PRINCES HIGHWAY TEMPE NSW 2044 Australia
When making a warranty claim, please provide us with your receipt of purchase, online tax invoice or other proof of purchase via a credit card or bank statement, full details of the problem that has arisen and your full contact details. The costs of claiming the warranty (for example, the postage/shipping costs for the return of product) will be borne by Decathlon.
As stated above, this commercial warranty does not cover problems caused by negligence, damage or inappropriate use of the item. Decathlon draws your attention to defects and problems which can only be caused by incorrect installation or handling of equipment. In this respect, Decathlon asks You to follow the instructions in the help guides available on the Website and to conduct several tests on the equipment received.
HOW CAN I HAVE MY ITEM REPAIRED DURING THE WARRANTY PERIOD?
In case of a fault during the warranty period, contact us via email: firstname.lastname@example.org, and specify the problems or malfunctions encountered with the relevant item(s) and order number. You will then be provided with return instructions.
As part of this warranty, Decathlon allows you to to return your item to Decathlon. Postage/shipping costs, will be borne by Decathlon.
Once the item has been processed by Decathlon, which will check in particular whether it is covered by the commercial warranty, the item will be repaired or exchanged. In some circumstances, you may be entitled to a refund. If the cause of the problem is covered by the commercial warranty and the item suffers a major failure or is irreparable and you do not wish to exchange the item for an identical or equivalent item, you will be provided with, at your option, a credit note or a refund. In any case, if the problem is covered by the commercial warranty, Decathlon will offer the most appropriate solution (by replacing the faulty part, replacing the item or issuing a refund).
If an item is returned without good reason or if you have not read and followed the instructions in the help guides provided on the Website, the return will be deemed non-compliant and processed as such. Similarly, any items that are returned without a returns number will be systematically processed as non-compliant returns.
You may choose how to return your item and whether You wish to take out insurance for loss, theft or destruction of your parcel. Decathlon.com.au does not cover any of these expenses and will not be liable if your parcel goes missing.
Lastly, You are responsible for packaging your item such that there is no risk of damage or deterioration in transit.
The above is not intended to limit or exclude any rights and remedies which may be available to You under the Australian Consumer Law if there is a breach of any statutory guarantee contained in the Australian Consumer Law.
6- RETENTION OF TITLE
Decathlon will retain full title to items purchased by you until you have fulfilled all of your obligations, particularly by paying the full price of the order, plus interest where applicable.
7- ENTIRE AGREEMENT
These Terms and Conditions of Sale comprise all of the clauses herein. No forbearance in relying on a clause of these Terms and Conditions at any time will constitute a waiver of the right to subsequently rely on those clauses. If one clause is invalid, the other clauses will remain valid.
8- GOVERNING LAW
These Terms and Conditions of Sale are governed by the laws of the State of New South Wales.
In connection with a business-to-business sales contract, the Parties expressly agree that this contract is governed by the laws of the State of New South Wales. The Parties expressly agree that the Vienna Convention on Contracts for the International Sale of Goods will not apply to their relationship. Accordingly, any dispute that is not resolved amicably will be referred to the exclusive jurisdiction of the competent courts, even in the event of multiple defendants and/or if a third party is joined to the proceedings, even for urgent proceedings or protective proceedings brought on an urgent application or an ex parte application.
9- INTELLECTUAL PROPERTY
9.1 Content Posted on the Site
All content on the Website, including but not limited to, any brand names, trade marks, business or company names, domain names or images (the Content), is subject to property rights protected under the intellectual property, including copyright, designs, trade marks, domain names, patents, know-how, software or database rights. The Decathlon GROUP and its partners retain ownership of all such Content and associated rights.
The Decathlon GROUP grants users a limited, non-exclusive, revocable, without the right to sublicense for simple access, navigation and use linked to the Website. This license does not grant Users any other right, particularly any right of commercial exploitation of such Content.
9.2 Content posted by Users
All content published by you (including, but not limited to, text, comments, files, images, photos, videos, work, etc ...) (collectively, User Content)on the Website, which may be subject to property rights, intellectual property rights, image rights or other private law, remain the property of the user, subject to limited rights granted by the licence set forth below in DECATHLON GROUP or application, in each case, other special conditions previously accepted for specific services potentially available on sites Decathlon GROUP. Users are free to publish or not publish such User Content on the Website including via the service "photo sharing" and accept that this User Contents becomes public and freely accessible on the Internet. By posting and/or publishing any such User Content on the Website, You accept that this User Content can be used by the Decathlon Group into some commercial communications and grant your consent for the Decathlon Group to use the User Content in this manner.
You acknowledge, agree and guarantee that You have all necessary rights, licences and/or authorisations for the publication of User Content on the Site, including under relevant legislation in force and in accordance with any privacy, property, intellectual property, contractual rights or any other rights, including any such rights of a third party. You therefore acknowledge and agree that you remain solely responsible and liable for any User Content you publish or post on the Website and you agree to indemnify and hold harmless Decathlon or the Decathlon Group (and any related parties, affiliates, directors, officers, members, employees, partners, suppliers or agents of Decathlon) for any loss, liability, claim or demand (including reasonable legal costs), made by any third party due to or arising out of: any publication by You of any User Content, your use of the Website or services in violation of these Terms, your breach of these Terms, your violation of any third party right or any applicable laws, except to the extent that You are not responsible for such breach (for example, your acts or omissions were not negligent).
By such a publication on the Website, users are aware of potential liability as a publisher of the User Content within the meaning of the law, and agree in respect of that User Content to grant to Decathlon Group, a non-exclusive, royalty-free and global licence including the rights of reproduction, representation, loading, displaying, running, transmission, storage, and the right to sublicense, including to its subsidiaries, technical, other partners and other users.
Users also allow their name to be associated with the content and accept that this association is not always done. Users can authorise a content to automatically become available on the internet, including on other websites and / or blogs and / or web pages including Decathlon GROUP pages including a social networking site of Decathlon GROUP or site users. Decathlon GROUP can share some content.
Decathlon may collect, store, use and/or disclose certain personal information about You for the purposes of providing You with our products and services, including processing your registration for an account on decathlon.com.au, assisting in the management of your account, verifying your age and identity, processing and administering your purchase orders, payments and transactions, in order to market to you and keep you informed of our products, services, promotions or offers that may be of interest to You or to respond to your queries, requests or feedback, for our internal business management purposes, for any other purpose required for us to comply with our legal and regulatory obligations or for any other purpose for which You have provided the personal information.
The types of personal information that we may collect include (without limitation) your full name, address, email address, phone numbers, date of birth and financial information (such as credit or debit card details or bank account information).
Decathlon may disclose your personal information to our related entities, for example, our parent company Decathlon France SA and any of the brands owned by Decathlon France SA, our affiliates or business partners, third party service providers, contractors, suppliers and vendors who may assist us in the provision of products and services to you or in the management of our business (for example, website hosting services, payment processors and services that assist in the distribution of marketing materials such as mailing houses), government or regulatory bodies, law enforcement bodies or courts of law in order to comply with our legal and regulatory obligations.
Occasionally, this personal information may be disclosed to recipients located outside of Australia, for example, to our parent company Decathlon France SA located in France and third party payment processors, website hosting services or information storage servers, most likely located in China or Europe.
11 – Contact details
Please submit any queries or comments you may have about these Terms, an order you have placed or ordering in general by mail or email:
DECATHLON (AUSTRALIA) PTY LTD,
634-726 PRINCES HIGHWAY TEMPE NSW 2044 Australia