MEMBERSHIP AT DECATHLON AUSTRALIA

As a member of Decathlon, you have 365 days to return or exchange your in-store purchase.

Purchased online? 

If you'd like to return for an exchange (on any product across our website), we'll send you a free-postage label so you can send us the product back. Meanwhile, we'll place a new order and send you what you need in exchange.

In case you'd like to return for a refund, you can return the product(s) either through AU post or Parcelpoint and we'll refund the price of the product to you as soon as your return is on its way to us. Refunds take 1-3 business days to reach you. 

You can find all the frequently asked questions on our 365-day policy here. 

At Decathlon, we truly believe in the quality of our products. We are new to Australia, and our passion brands are unknown to most Aussies. This is why we give you the option to test our products for 7 days.

No matter the product, test anything for free.

When* the product meets your expectations, just come back and complete your purchase! If the product does not suit your practice, just bring it back, we’ll do our best to find you something that does!

How does it work?

Visit your nearest Decathlon store with a photo ID (Driver License, Identity Card or Passport), pick the product you would like to test and ask a teammate to process your request. Sign the Terms and Conditions and our Disclaimer, we’ll grab your membership details and off you go!

*Maximum of 7 days

*One product at a time

Your purchases at Decathlon are protected by a 2 year global warranty. Our warranty is applicable to products that are used within the prescribed norms.

B'TWIN lifetime warranty: 

B'TWIN makes the life time warranty for the frames, brackets, stems and rigid forks (excluding carbon frames and suspension forks) accessible to a maximum of cyclists. If your bike has a problem, simply return it to the store.

Each broken part is repaired or replaced free of charge by our workshop. If the bike is a write off, it is replaced by a similar model.

There is no warranty on parts subject to wear and tear - internal and external tubes, brake locks, brake handlebars, pedals, the chain, front and back derailleurs, brake lines, light bulbs, wheel rims, transmission and derailing chain devices.

10-year warranty on backpacks:

All Quechua backpacks come with a 10 year warranty so that you can enjoy adventures to the full. This warranty is applicable to products used within the prescribed norms.

5 year warranty for all fitness equipment:

Treadmills, Spin bikes, Exercise bikes and Cross Trainers come with a 5 year warranty on the frame.